Apple Broadens Access to Advanced Online Store Chat Services for UK, Germany, Spain
Pocket-lint notes that Apple's online store downtime earlier today saw the expansion of chat support services for iPad and iPhone customers in the UK, Germany, Spain, and Brazil. The updated chat options include the ability to participate in a traditional text chat with a Specialist, a guided tour in which the customer can share the Specialist's screen to be walked through product information, and scheduling of online sessions to help set up new devices.
Now there’s a whole new way to get help from the Apple Online Store. When shopping for a new iPad or iPhone, you can get answers to all your questions through a personalised, online guided tour. We can even help set up your new product after you get it.
The features are not completely new, as Apple rolled out revamped text chat windows and began testing the screen sharing option in Brazil back in April. At the time, the screen sharing feature was limited to customers shopping for the iPad 2.
The advanced chat screen sharing and device setup options are not yet available in the United States or other countries, and even in countries where the options have launched availability may be limited.
Popular Stories
Apple's Worldwide Developers Conference (WWDC) starts today with the traditional keynote kicking things off at 10:00 a.m. Pacific Time. MacRumors is on hand for the event and we'll be sharing details and our thoughts throughout the day.
We're expecting to see a number of software-related announcements led by a design revamp across Apple's platforms that will also see the numbering of all of...
Apple today announced a complete redesign of all of its major software platforms called "Liquid Glass."
Announced simultaneously for iOS, iPadOS, macOS, watchOS, tvOS, visionOS, and CarPlay, Liquid Glass forms a new universal design language for the first time. At its WWDC 2025 keynote address, Apple's software chief Craig Federighi said "Apple Silicon has become dramatically more powerful...
At today's WWDC 2025 keynote event, Apple unveiled a new design that will inform the next decade of iOS, iPadOS, and macOS development, so needless to say, it was a busy day. Apple also unveiled a ton of new features for the iPhone, an overhauled Spotlight interface for the Mac, and a ton of updates that make the iPad more like a Mac than ever before.
Subscribe to the MacRumors YouTube channel ...
Apple today announced that iPadOS 26 will be compatible with the iPad models listed below.
iPadOS 26 features a new Liquid Glass design, a menu bar, improved app windowing, and more.
iPadOS 26 supports the following iPad models:iPad Pro (M4)
iPad Pro 12.9-inch (3rd generation and later)
iPad Pro 11-inch (1st generation and later)
iPad Air (M2 and later)
iPad Air (3rd generation and...
In 2020, Apple added a digital car key feature to its Wallet app, allowing users to lock, unlock, and start a compatible vehicle with an iPhone or Apple Watch. The feature is currently offered by select automakers, including Audi, BMW, Hyundai, Kia, Genesis, Mercedes-Benz, Volvo, and a handful of others, and it is set to expand further.
During its WWDC 2025 keynote today, Apple said that 13...
Apple's long-rumored AirTag 2 might be coming soon.
In his Power On newsletter today, Bloomberg's Mark Gurman briefly mentioned that a new AirTag is "nearly ready" to launch. Last year, he said that it would be released around the middle of 2025, and the midpoint of the year is just a few weeks away.
"The new AirTag is nearly ready, having been prepared for launch over the past several...
Apple at WWDC announced iOS 26, introducing a comprehensive visual redesign built around its new "Liquid Glass" concept, alongside expanded Apple Intelligence capabilities, updates to core communication apps, and more.
Liquid Glass is a translucent material that reflects and refracts surroundings to create dynamic, responsive interface elements, according to Apple. The new design language...
